1. Return
- Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase
2. Refund
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 2 business days.
- If you haven’t received a refund yet, first refresh your bank account , Be patient, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. - If you’ve done all of this and you still have not received your refund yet, please contact us at sales@herbkemi.com