HERBKEMI Shipping Policy

At HERBKEMI, we are committed to ensuring your products arrive safely, securely, and in a timely manner. Below are the details of our shipping practices and policies:

Discreet Packaging

Your privacy is our priority. All orders are shipped in plain, discreet packaging with no visible mention of the contents. Inside, products are carefully packaged in tear-proof bags and cushioned with eco-friendly packing peanuts to ensure they arrive intact. A discreet return address will be used on the shipping label.

Quality Assurance

To ensure the highest quality, our products are handled with strict hygiene protocols, including the use of sterile gloves. Each item is sanitized, air-sealed, and packaged in tamper-proof packaging. If your package appears compromised upon delivery, please contact us immediately.

Payment Options

We accept multiple payment methods to accommodate customers worldwide:

  • USA: Bitcoin, Ethereum, Cash App, Zelle, Apple Pay, Google Pay
  • Canada: E-Transfer
  • Europe: PayPal, Bank Transfer

Upon payment approval, your order will be promptly processed and shipped. These payment options offer additional privacy.

Shipping Methods & Delivery Times

We use express shipping services to ensure fast delivery:

  • Estimated delivery: 1-5 business days, depending on your location.
  • Orders placed before 1 PM (Monday-Friday) will ship the same day.
  • Free shipping for orders over $154.

Shipping to the address provided at checkout is crucial. Please ensure the accuracy of your address to avoid delays. If re-shipping is necessary due to an incorrect address, an additional shipping fee may apply.

Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 7 days of delivery. We will review your claim and may issue a credit or send a replacement for defective items. Credits are provided as single-use coupon codes valid for 90 days. Unused balances from these credits are non-refundable.

Lost or Missing Packages

In rare cases where a package is lost or damaged during transit, we will investigate with the courier and take appropriate steps, including issuing a replacement, credit, or refund.

Out-of-Stock Items

If an item in your order becomes unavailable, we will attempt to contact you for up to 3 days to arrange a suitable replacement. If no response is received, we will select a similar product to fulfill your order. Refunds or credits will not be issued for replacement items chosen in such cases.

Returns Policy

If you are unsatisfied with your order, returns may be accepted under the following conditions:

  • Defective or incorrect items: We will cover return shipping costs and issue a refund or replacement.
  • Other reasons: Returns may be approved at our discretion, with the customer covering return shipping costs.

Contact Us

If you have questions or need assistance, please reach out to our support team at support@herbkemi.com. We’re here to ensure your experience with HERBKEMI is nothing short of exceptional!