FAQ Help Center
Warranty Program
- Express shipping (1-2 days)
- Standard Shipping (3-4 days)
- Overnight Shipping
To complete your return, we require a receipt or proof of purchase
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you’ve done all of this and you still have not received your refund yet, please contact us at herbkemiofficials@gmail.com
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 2 business days.
If you haven’t received a refund yet, first refresh your bank account , Be patient, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
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Returns & Exchanges
Yes, at HERBKEMI, we want you to be completely satisfied with your purchase.
If you need to return or exchange an item, please follow these guidelines:
Return Process: Email us at herbkemiofficials@gmail.com
for our customer service team to initiate a return. They will provide you with a return authorization and instructions for sending the item back.
Return Window: You can return items within 2-3 days of receipt. Products must be in their original condition and packaging.
No, we are based in USA and we do offer delivery across United State, shipping to Canada, Europe and America
Shipping & Recent Orders
Your package is being shipped using on of our reliable Carriers (UPS, FEDEX, DHL, USPS, Spee-Dee Delivery and more. You should have received a tracking number via email once your order dispatched.
You can use this tracking number to monitor the delivery status on the carrier’s website. If you need further assistance or didn’t receive your tracking information, please email our customer support at herbkemiofficials@gmail.com and we’ll be happy to help!
1-7 business days depending on your location
24/7 available
You’ll receive a shipment confirmation email from us once your package has been shipped. This email will include a tracking number and details on how to track your order. You can use the tracking number to monitor the status of your delivery through the carrier’s website.
If your tracking number isn’t updating, it could be due to several reasons:
- Processing Time: Sometimes, it takes a little while for the tracking information to be updated in the carrier’s system after your package is handed off.
- Carrier Delays: The carrier may be experiencing delays or technical issues that affect the updating of tracking information.
- Label Creation: If the tracking number was generated but not yet activated, it might not show real-time updates until the package is scanned at a shipping facility.
- Incorrect Information: Ensure that the tracking number was entered correctly. Even a small error can prevent accurate tracking.
If the issue persists, please contact our customer support team with your tracking number, and we’ll assist you in resolving the problem.